Privacy Policy

1. Introduction

Verdanthill ("we", "us", "our") is committed to protecting the personal information of everyone who contacts us or uses our services. This Privacy Policy explains what information we collect, how we use it, and the rights you have over your own data.

This Policy applies to all personal data processed by Verdanthill in connection with the provision of in-home elderly care services in New Taipei City, Taiwan. We operate in accordance with the Personal Data Protection Act (個人資料保護法) of the Republic of China (Taiwan).

2. Data We Collect

Depending on how you interact with us, we may collect the following categories of personal data:

• Identity data: Full name of the enquiring party and the care recipient
• Contact data: Telephone number, email address, and home address
• Health-related information: General health conditions, mobility status, medication schedules, and care needs of the elderly individual (collected only as necessary for service provision)
• Usage data: Information collected automatically when visiting our website, including IP address, browser type, and pages visited
• Communication data: Messages sent via our contact form or email correspondence

We do not collect sensitive personal data beyond what is strictly necessary for care planning purposes, and we do not collect payment card details directly.

3. How We Use Your Data

Personal data is used for the following purposes:

• Responding to enquiries and providing quotations or service information
• Arranging and delivering home care services
• Managing care plans and communicating with family contacts
• Sending service-related communications (scheduling, updates, billing)
• Improving our website and service quality through anonymised analytics
• Fulfilling legal and regulatory obligations

We do not use personal data for direct marketing without your explicit consent, and we do not sell or rent personal data to third parties.

4. Legal Basis for Processing

We process personal data on the following legal bases under Taiwan's Personal Data Protection Act:

• Consent: Where you have provided explicit consent for data use (e.g. submitting our contact form)
• Contract performance: Where processing is necessary to deliver the services you have requested
• Legitimate interest: Where we have a legitimate business interest that does not override your rights
• Legal obligation: Where processing is required by applicable law

5. Data Retention

Personal data collected through our contact form is retained for up to 12 months if no service arrangement is established. For active and former clients, care-related records are retained for a minimum of 5 years following the conclusion of services, in accordance with applicable legal requirements. You may request deletion of your data at any time, subject to legal retention obligations.

6. Data Sharing

We do not sell personal data. We may share data in the following limited circumstances:

• With our caregivers and coordinators, to the extent necessary to deliver agreed care services
• With third-party service providers who assist in operating our website or administrative systems (under data processing agreements)
• With medical or emergency services, where required to protect the health and safety of a care recipient
• With regulatory authorities, where legally required to do so

7. Data Protection Measures

• Access to client records is restricted to staff who require it for their role
• Digital records are stored on password-protected, access-controlled systems
• Physical documents containing personal data are stored securely
• All staff receive training on data protection obligations
• In the event of a data breach, affected individuals will be notified in accordance with applicable law

8. Cookies

Our website uses cookies to provide basic functionality and to understand how visitors use our site. Essential cookies are necessary for the site to operate correctly. Optional analytics and preference cookies are used only with your consent. For full details, please refer to our Cookie Policy.

9. Your Rights

Under Taiwan's Personal Data Protection Act, you have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your data, where legally permissible
• Withdraw consent at any time where processing is consent-based
• Object to or restrict certain types of data processing
• File a complaint with Taiwan's Personal Data Protection Commission

To exercise any of these rights, please contact us using the details below.

10. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those sites, and we encourage you to review their privacy policies before providing any personal data.

11. Children's Privacy

Our services and website are intended for adults aged 18 and over. We do not knowingly collect personal data from individuals under 18. If you believe a minor has submitted data to us, please contact us so we can address the matter promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, the "Last Updated" date at the top of this page will be revised. We encourage you to review this page periodically. Continued use of our website or services after any change constitutes acceptance of the revised Policy.

13. Contact

If you have questions, concerns, or requests relating to this Privacy Policy or your personal data, please contact us: