The most meaningful measure of our work is how families feel about the care their loved ones receive. Here are some of their experiences, shared in their own words.
Back to HomeExperiences shared by adult children and family members whose parents have received care from our team.
"My mother is 83 and quite set in her routines. I was honestly worried she wouldn't accept outside help. But the caregiver Verdanthill sent took the time to understand how Mum likes things done — and now they get on very naturally. My weekends feel like weekends again."
"Dad has a habit of getting up two or three times in the night, and my own sleep had completely broken down trying to manage it. Since Verdanthill took over the nights, he's being looked after properly, and I've finally been able to rest. It's made a real difference to our whole household."
"The coordinator kept in touch with us regularly through the first month, and genuinely seemed interested in whether the arrangement was working. When we asked to adjust a few things, it was handled without any fuss. That kind of responsiveness is rare."
"We chose the Holistic program for our grandmother because she needed support across the whole day. What I appreciate most is that the same caregiver comes each time. Grandma recognises her now and talks about her as if she's someone she actually knows and likes — which matters a great deal."
"My father was resistant to the idea of having someone help him at home — he's quite proud and independent. The caregiver came with a lot of patience and didn't push. After a few visits, my father actually said he was glad she came. That spoke volumes."
"When there was an unexpected change in my mother's health, the caregiver handled the situation calmly and called both the coordinator and us right away. We felt properly informed and not left to figure it out alone. That reassurance is genuinely worth a great deal."
Detailed accounts of how families navigated challenging situations with Verdanthill's support.
A working professional in Zhonghe District was managing full-time employment and sole responsibility for her 79-year-old mother, who had become significantly less mobile. Weekends had become her only available caregiving time, leaving her exhausted and unable to meet her own personal commitments.
After an initial home visit, a caregiver was matched who had experience with limited-mobility seniors and a calm, unhurried manner. Full-day weekend shifts were arranged, following the mother's established schedule exactly — the same meals, the same order of activities, the same timing.
After six weeks, the daughter described a marked improvement in her own well-being. Her mother had settled into the arrangement comfortably, and the family added a second weekend day to the schedule. The arrangement has continued for eight months.
Following a hospitalisation, an elderly man was discharged home with significantly increased care needs. His adult children, both working in Taipei, could not provide the level of daily support required. A residential facility was being considered, though none of the family wanted that outcome.
Verdanthill enrolled the family in the Premium Holistic program. A primary caregiver was assigned and a care coordinator established direct contact with both adult children. The care plan addressed post-hospitalisation mobility support, nutrition, medication adherence, and regular health monitoring with written daily notes.
The client remained at home successfully. At a three-month review, his children reported he was more engaged and settled than they had expected post-discharge. The family described the coordinator communication as a significant source of reassurance during a difficult period.
Markers that speak to the seriousness and professionalism we bring to our work.
Our operational approach is aligned with the community care standards published by Taiwan's Ministry of Health and Welfare for home-based elder services.
Verdanthill participates in New Taipei City's community care provider network, maintaining professional relationships with local social and health services.
A meaningful portion of our new clients come through direct referral from existing families — reflecting the trust families place in recommending us to others.
We welcome enquiries from families at any stage of decision-making. You're welcome to call, email, or simply fill in our contact form.
Contact VerdanthillThese families chose to share their experiences to help others in similar situations. If you'd like to learn more about how Verdanthill might help yours, we'd be glad to hear from you.
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